FAQ

Where can I obtain an instruction manual?
You can download it under After sales service

How long is lifetime of my watch battery?
A battery life varies usually from two to three years depending on the type of the watch, its dimensions and the amount of energy required by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.
Some Camel active watches feature a power reserve indicator: once the second hands starts moving in 4-seconds intervals, it is time to have the battery replaced by a Camel active qualified watchmaker.

How frequently should my Camel active watch be serviced?
Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. Obviously, we cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch's owner. As a general rule, it is between 3 and 4 years, depending on the use of the watch.

What does water resistant mean?
Camel active watches are water resistant to 100m, some special editions go to 200m. You will find the referring indication on the dial as well as on the caseback. In particular, the water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as it ages. Therefore, the water resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of gaskets or by accidental shock to the crown or pusher. Do not under any circumstances open the watch by yourself. Make sure not to activate the time-setting crown and/or the pushers while the watch is under water and make sure that the crown has been pushed in or screwed down.

What is the accuracy of my Camel active watch?
Mechanical movement.
The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. The average precisioin tolerances are between -10/+15 seconds per day.

Quartz movement
External influences may affect the precision of quartz movements, which can lead to variations of between -05. and +0.7 seconds per day.

Can I wear my Camel active watch if I am allergic to NIckel?
The materials used by Camel active are subjected to severe tests in order to avoid allergies.
For those who are hyper-sensitive to stainless steel, we recommend you to buy a watch which is made from titanium, gold or plastic.

What is the lifetime of my leather strap?
Depending on use, lifetime is from 6-12 months.

What does Camel active warranty cover?
Any malfunction during the warranty period of your watch will be repaired free of charge on presentation of the warranty certificate, fully completed and signed by the authorized Camel active retailer, showing the model number of the watch and date of purchase. Any damage resulting from inappropriate use is specifically excluded from the warranty, as are the battery, strap or bracelet and crystal.

How can I be sure buying an original Camel active watch?
Buy a Camel active watch only from authorized retailers. Ask for the warranty certificate, fully completed and signed by the aurhorized Camel active watch retailer, showing the model number of the watch.

Where can I obtain a Camel active catalogue?
Every official Camel active representative will be glad to provide you with a catalogue.
Otherwise please request it by completing the form in the Contact section and we will gladly send it to you.